KLM Plans Digital Onboard Ordering With Immfly

KLM plans to offer short-haul passengers a digital ordering service called Grand Café KLM, in partnership with Immfly. The service is described as covering food, drinks and onboard retail.

Key details

• The planned service is for KLM mainline and KLM Cityhopper narrowbody aircraft, including Boeing 737s, Airbus A320-family aircraft and Embraer E-Jets.
• Cabin crew can use iPads to take orders and payments.
• Passengers can use Flying Blue miles for ancillary services and purchase seat upgrades after boarding.
• The companies reportedly tested the system onboard for several months before it went live in late October 2026.

The planned system lets cabin crew take onboard orders and payments using iPads.

Why it matters

The service combines onboard food and retail ordering with additional options, including seat upgrades. Its planned aircraft coverage spans KLM mainline and Cityhopper narrowbody fleets.