Summary
- MYAirline’s collapse has left passengers stranded and without support, but fellow low-cost carrier AirAsia is offering discounted fares to assist them overcome the disruption.
- AirAsia is providing a 50% discount on base fares exclusively to MYAirline passengers until November 30, 2023, to help in making latest travel arrangements.
- AirAsia empathizes with affected passengers and MYAirline staff, offering job opportunities to those that want to affix their team.
Yesterday’s collapse of Malaysian low-cost carrier MYAirline has left travelers stranded and out of pocket, with nothing but a customer care email address to contact. The airline says it’s suspending operations, but its problems suggest getting one other flight or perhaps a refund anytime soon is a impossible proposition.
AirAsia to the rescue
Within the meantime where does that leave passengers, particularly those that are away from home and were expecting to return on their MYAirline flight? Fortunately, fellow low-cost carrier AirAsia announced yesterday it’s extending its support to affected passengers by offering discounted fares in order that they can overcome the disruption to their travel plans.
Photo: AirAsia
AirAsia, a member of the Capital A Group, said it’s offering a 50% discount on base fares exclusively to MYAirline passengers. The offer is out there until November 30, 2023, and the 50% base fare is for a one-way fare excluding airport tax, MAVCOM fee, fuel surcharge and other applicable fees.
The offer was made available yesterday and applies to all MYAirline passengers with confirmed bookings to and from Kuala Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota Kinabalu, Kota Kinabalu-Tawau, and Don Mueang and Suvarnabhumi airports in Bangkok.
To redeem the offer affected passengers can present their confirmed MYAirline flight bookings at AirAsia Sales Counters at KL Sentral in Kuala Lumpur, Kuala Lumpur International Airport Terminal 2, Langkawi International Airport, Penang International Airport, Sultan Ismail Petra Airport (Kota Bharu), Kuching International Airport, Tawau Airport, Kota Kinabalu International Airport, Don Mueang International Airport and Suvarnabhumi Airport in Bangkok.
Perhaps a brand new job as well
Group CEO of AirAsia Aviation Group, Bo Lingham, said his airline deeply empathized with all affected MYAirline passengers and the airline’s staff, adding:
“We understand the stress and disruption this case has caused and hope that this 50% discount will assist affected passengers in making latest travel arrangements, making full use of our extensive flight network to all key destinations. Our thoughts also exit to all of the dedicated staff impacted by this case. We recognise the talent and experience of MYAirline’s staff and would love to increase a helping hand.”
In yesterday’s announcement, AirAsia said it could be pleased to contemplate hiring eligible and qualified people from MYAirline It also encouraged affected MYAirline staff to achieve out and explore the chances of joining its Allstars family.
Photo: Airbus
The excellent news for MYAirline staff is that AirAsia operates the identical aircraft they’ve been operating, so switching to its fellow Malaysian-based competitor can be relatively painless. MYAirline has been operating a fleet of eight Airbus A320-200s, while Planespotters.net data shows AirAsia has 66 A320-200s, 29 A320neos, one A321-200, two A321neos and one A330-300 widebody.
As for MYAirline, it said it’s working tirelessly to resume operations as quickly as possible but at this stage is unable to to commit to any timeline. In its second statement yesterday, MYAirline said that resulting from its deep financial constraints, it’s
Which is PR speak for but now there may be at the least something positive on the table from AirAsia while the longer term of MYAirline and your refund unfolds.
Fleet Data: Planespotters.net
Have you ever been affected by the MYAirline suspension? Tell us within the comments.