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Waggon Founders Robert Rajfer and Tyler Sala got down to create a 3PL characterised by integrity and a real dedication to best-in-class customer support. After a successful fourth quarter, the corporate is waiting for its 2024 goals – from growing its expedite capabilities to establishing itself as a go-to partner within the food and beverage, HAZMAT, and other high-value spaces.
To be able to accomplish these goals, Rajfer and Sala want to add plenty of like-minded logistics professionals to their sales and customer success teams. In total, the corporate plans so as to add 20 jobs in the approaching 12 months.
For those concerned about positions at Waggon, understanding what the corporate means by “best-in-class customer support” is essential.
“Everyone says they’re customer focused, but nobody talks about what that really means,” said Pat Stradinger, vp of customer success at Waggon.
Rajfer defines having a “best-in-class customer experience” as being available, offering fair but competitive prices and having an owner’s mindset. He noted that it’s crucial for your complete organization to live by the identical set of customer-first values, not only the leadership team.
Above all, it is crucial for Waggon’s recent hires to be curious and excited to learn.
“I discovered a variety of success in my profession within the early days after I became more curious,” Sala said.
Curious people possess a natural desire to look deeper, making them more inclined to hunt knowledge about how the provision chain works on a world scale.
Sala calls this shift in perspective moving from A to B considering to A to Z considering. Waggon desires to hire A to Z thinkers.
Along with being curious and dedicated to customer support, all Waggon teammates needs to be enthusiastic about helping construct an organization from the bottom up. This task requires a much higher level of grit – and a rather more developed ability to wear multiple hats throughout the organization – than needed in additional corporate positions.
“We’re searching for the gritty individuals, the individuals who have been within the trenches,” Stradinger said. “We wish to know our customers are interacting with experts.”
Waggon wants to listen to from individuals who resonate with this description – especially curious, gritty logistics professionals who’ve a solid foundation of industry knowledge and a desire to create something recent.
Click here to learn more a couple of profession at Waggon.
Email your resume and craziest freight story to Newwaggoneers@waggon.io to use.
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