Summary
- Thai Airways was involved in an incident where a passenger suffered second-degree burns after a flight attendant spilled hot coffee on them.
- The passenger shared their experience on Facebook, describing the event intimately.
- The incident happened on a domestic flight in Thailand.
During a Thai Airways flight, a passenger was injured after a flight attendant by accident spilled hot coffee on them. In accordance with the airline, it’s investigating the incident and is working with the affected traveler to search out out more in regards to the event. The passenger said that they left the flight with second-degree burns.
Hot coffee spill
The passenger shared their experiences on Facebook shortly after the flight. The passenger was traveling between Bangkok and Chiang Mai in Thailand. The aircraft was full, and the person was in the center seat of their row. During meal service, the cabin crew were serving coffee, and while one among the flight attendants was attempting to serve the beverage to a passenger sitting by the window, the cup of coffee fell onto them, leading to severe burns on their body and arm.
In accordance with the Bangkok Post, the coffee was served by hand somewhat than on a tray, as is common practice. The passenger claimed that the cabin crew failed to offer him adequate first aid, only directing him to scrub with cold water from the toilet sink. No one offered him ice, but he did request it himself and was given some to placed on the burn.
Photo: Omid Behzadpour| Shutterstock
A form seatmate
In accordance with the client, they weren’t accompanied by Thai Airways beyond the aircraft door. The airport authorities arranged for them to be taken to the hospital, where they received treatment for his or her injuries. The passenger noted that, despite the incident not being his fault, the seatmate who had ordered the offending coffee was very concerned, and accompanied them to the hospital.
Nonetheless, the injured passenger also says he was advised he wouldn’t have the option to assert compensation for his injury. In accordance with his post, the cabin crew member told him there have been no cameras onboard and due to this fact no proof, and suggested he seek compensation from the client who had ordered the coffee!
Reflecting on the incident, the traveler said that Thai Airways needs to enhance its service, etiquette, and first aid standards, adding that that they had second-degree burns on their body.
An apology from the airline
In response, Thai Airways issued an apology on December 10. The airline reiterated that it didn’t know the total extent of the incident just yet, adding that it was looking into it and is gathering more information, which incorporates the account of the traveler who suffered the injuries. Notably, the airline said it was willing to cover any medical expenses.
Cabin crew are trained in first aid and undertake annual exams to display their proficiency. All airlines will carry a medical kit on board, containing all the things from basic band-aids and inhalers to blood pressure monitors and, usually, defibrillators.
Do Business Aircraft Carry Defibrillators Onboard?
American Airlines was the primary airline to have defibrillators on its aircraft.
At present, FAA regulations don’t implement carrying burn gel onboard industrial flights. Below is the list of required items, per AC 121-33B:
Contents |
Quantity |
Sphygmomanometer |
1 |
Stethoscope |
1 |
Airways, oropharyngeal (3 sizes): 1 pediatric, 1 small adult, 1 large adult or equivalent |
3 |
Self-inflating manual resuscitation device with 3 masks (1 pediatric, 1 small adult, 1 large adult or equivalent) |
1: 3 masks |
CPR mask (3 sizes), 1 pediatric, 1 small adult, 1 large adult, or equivalent |
3 |
IV Admin Set: Tubing w/ 2 Y connectors |
1 |
Alcohol sponges |
2 |
Adhesive tape, 1-inch standard roll adhesive |
1 |
Tape scissors |
1 pair |
Tourniquet |
1 |
Saline solution, 500 cc |
1 |
Protective nonpermeable gloves or equivalent1 |
1 pair |
Needles (2-18 ga., 2-20 ga., 2-22 ga., or sizes obligatory to manage required medications) |
6 |
Syringes (1-5 cc, 2-10 cc, or sizes obligatory to manage required medications) |
4 |
Analgesic, non-narcotic, tablets, 325 mg |
4 |
Antihistamine tablets, 25 mg |
4 |
Antihistamine injectable, 50 mg, (single dose ampule or equivalent) |
2 |
Atropine, 0.5 mg, 5 cc (single dose ampule or equivalent) |
2 |
Aspirin tablets, 325 mg |
4 |
Bronchodilator, inhaled (metered dose inhaler or equivalent) |
1 |
Dextrose, 50%/50 cc injectable, (single dose ampule or equivalent) |
1 |
Epinephrine 1:1000, 1 cc, injectable, (single dose ampule or equivalent) |
2 |
Epinephrine 1:10,000, 2 cc, injectable, (single dose ampule or equivalent) |
2 |
Lidocaine, 5 cc, 20 mg/ml, injectable (single dose ampule or equivalent) |
2 |
Nitroglycerine tablets, 0.4 mg |
10 |
Basic instructions to be used of the drugs within the kit |
1 |
Although the list omits easy things like bandages, dressings, thermometers and gloves, most aircraft first aid kits could have all those things and more. Third parties often sell airlines pre-packed medical kits that go above and beyond the minimum requirements and infrequently contain burn kits, or at the very least dressings that might help in a burn situation.
In accordance with the Civil Aviation Authority of Thailand (CAAT), cabin crew must be well-versed in emergency medical aid. In its cabin health and first aid training guide, the CAAT says,
“Besides their operational safety-related duties on board aircraft, cabin crew members could also be required to administer medical events and administer first aid to passengers, or in some situations to other crew members.”
The alleged lack of response by the Thai Airways crewmember is due to this fact surprising.
How Crew Deal With In-Flight Medical Emergencies
What happens during a medical emergency onboard the aircraft
Domestic Thai Airways flight
In accordance with Cirium, an aviation analytics company, Thai Airways has operated six every day flights between Bangkok Suvarnabhumi Airport (BKK) and CNX, with a median of 163.8 seats per flight in December 2023. The airline has scheduled 186 flights between the 2 cities in the course of the month. Three other airlines operate between the 2 cities, including Bangkok Airways, Thai AirAsia, and Thai Vietjet Air, the latter two being subsidiaries of Malaysia-based AirAsia and Vietnam-based Vietjet Air.
Photo: Kittikun Yoksap | Shutterstock
Nevertheless, Thai Airways has been rumored to order as much as 80 recent widebody aircraft. The newest reports, including by Bloomberg and Reuters, the de facto flag carrier of Thailand is near ordering as much as 80 Boeing 787s, with Airbus losing out on the order on account of Rolls-Royce taking a tough stance on pricing, per a report by the previous outlet. Ch-aviation data showed that the airline currently operates 17 Airbus A350-900 and eight Boeing 787 (six 787-8 and two 787-9) aircraft, along with three Airbus A330-300 and 23 Boeing 777s (six 777-200ER and 17 777-300ER).
Thai Airways Eyes Significant Airbus & Boeing Widebody Order
The airline hopes to modernize its fleet but has criticized a serious engine maker over the terms of an order.
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