Summary
- A pair on a Singapore Airlines flight demanded a refund after being seated next to a drooling and farting dog in premium economy.
- The airline initially offered them a small voucher, which they found unsatisfactory for the inconvenience they experienced.
- The couple is now in search of a full refund for his or her first leg of the journey, claiming it was not the experience they paid for.
A pair flying with Singapore Airlines from Paris to Singapore have asked for a refund after they were sat next to a “drooling and farting” dog. The passengers were seated in premium economy but ultimately decided to maneuver back to economy to flee the flatulent dog.
Passengers demand refund after sitting next to dog
The Wellington-based couple, Gill and Warren Press, were headed for Recent Zealand and launched into the primary leg of their journey, a 13-hour flight from Paris Charles de Gaulle (CDG) to Singapore Changi (SIN), this June. They’d shelled out for premium economy seats and located themselves placed next to a passenger accompanied by an emotional support dog.
Gill Press told Stuff,
The couple raised their concerns with a flight attendant but were told that the one available seats were within the back row in economy. As such, they decided to stay of their premium seats within the hope things could be tolerable.
Photo: Christian Heinz / Shutterstock
The passenger was overheard saying that his dog was an emotional support animal – Singapore Airlines officially banned emotional support animals from all flights in April, two months before this flight. Nonetheless, the airline has stated that it should still honor requests for support animals placed before the ban got here into effect.
Farts, drooling and using up legroom
About halfway through the flight, the couple said the smell had change into unbearable because the dog had been letting rip, little question exacerbated by the pressurized cabin. The dog was also too big to share its owner’s seat, meaning it needed to lie on the ground and took up legroom from Warren’s side.
Gill Press added,
After speaking again to a flight attendant, the couple was offered a pair of seats within the front row of economy that had been reserved for employees. They decided to take the offer and saw out the remaining of the journey in economy class.
Vouchers weren’t accepted
After they were told the incident had been logged and they might be contacted, Gill emailed the airline every week after the flight and eventually was offered a SG$100 ($73) gift voucher for the airline’s KrisShop website. They weren’t completely happy with this offer and wrote back to the airline, who responded three weeks later with a $117 travel voucher.
This was still not satisfactory, as they’d shelled out loads greater than this for a premium economy fare. The couple are actually in search of a full refund for the primary leg of their journey, which they claim was not “the experience we paid for.”
Photo: Tsuguliev / Shutterstock
Gill added that they weren’t informed they’d be sat next to a support animal before the flight. Singapore Airlines has since said it’s in direct contact with the couple to resolve the difficulty. A Singapore Airlines spokesperson added,
Have you ever ever needed to endure an experience like this onboard a flight? Do you agree with Singapore Airlines’ decision to ban emotional support animals? Tell us within the comments.