Summary
- Singapore Airlines is not going to serve hot drinks or meals when the seatbelt sign is on.
- The policy change follows the turbulence incident, which resulted in greater than a dozen injuries and one fatality.
- Some passengers and crew members have remained in Bangkok, where the Singapore Airlines Boeing 777-300ER had diverted to following the incident.
Singapore Airlines is changing its seat belt policy for cabin services following the turbulence incident that resulted in greater than a dozen injured passengers on a flight between London and Singapore. One passenger passed away throughout the event.
No hot drink and meal services
In an announcement to Easy Flying, the carrier confirmed that it might suspend the service of hot drinks and meals when the seatbelt sign is on. Singapore Airlines added that its cabin crew members will proceed advising passengers to stay of their seats with their seatbelts secured as a part of a more cautious approach to managing in-flight turbulence.
“Pilots and cabin crew are aware of the hazards related to turbulence. Also they are trained to help customers and ensure cabin safety throughout the flight.”
The Singapore Changi Airport (SIN)-based airline continued that crew members will proceed securing loose items and equipment during poor weather conditions, while they may even return to their seats and secure their seatbelts if the sign is on. Singapore Airlines concluded that it might proceed reviewing its processes to make sure the protection of its crew and passengers in the longer term.
![Singapore Airlines Boeing 777](https://static1.simpleflyingimages.com/wordpress/wp-content/uploads/2023/10/acft-b772-2.jpg)
Singapore Airlines Turbulence Incident, Here’s What We Know
The one casualty was likely as a consequence of a heart attack.
Following a fatal turbulence incident
The changes got here after a Singapore Airlines Boeing 777-300ER, registered as SV-SWM, was involved in a turbulence event on flight SQ321 between London Heathrow Airport (LHR) and Singapore Changi Airport (SIN). Following the incident, the aircraft diverted to Bangkok Suvarnabhumi Airport (BKK) on May 21.
Photo: Soos Jozsef | Shutterstock
In an instantaneous update on the incident, Singapore Airlines said that there have been multiple injuries and one fatality onboard the 777-300ER, which was carrying 211 passengers and 18 crew members onboard. On the time, 18 individuals had been hospitalized, while an extra 12 were being treated in a hospital.
![shutterstock_384100357](https://static1.simpleflyingimages.com/wordpress/wp-content/uploads/2024/05/shutterstock_384100357.jpg)
Breaking: 1 Dead After Singapore Airlines Boeing 777 Hits Severe Turbulence
The flight diverted to Bangkok Airport following the incident.
Relief flight to Singapore
A day after the incident, Goh Choon Phong, the chief executive officer (CEO) of Singapore Airlines, issued a public statement detailing that the Boeing 777-300ER experienced extreme turbulence at 37,000 feet (11,277 meters), with the pilot declaring a medical emergency and diverting to BKK immediately after.
Photo: Santi Rodriguez | Shutterstock
As of May 23, 20:30 local time (UTC +8), 65 passengers and two crew members were still in Bangkok, Thailand. This included 46 passengers and the pair of Singapore Airlines employees who were receiving treatment at a hospital, with the airline noting that it was in constant contact with the travelers and crew members.
![singapore 777-300er](https://static1.simpleflyingimages.com/wordpress/wp-content/uploads/2024/05/shutterstock_2459699875.jpg)
Doctors: 20 Remain In ICU With Severe Injuries From Singapore Airlines Turbulence Event
A complete of 48 passengers and crew are still in hospital care following Monday’s turbulence event.