Summary
- Eight passengers on an IndiGo flight from Amritsar to Chennai needed to spend the night in Bengaluru after they missed their connecting flight.
- IndiGo has apologized to the passengers and said it offered them the choice of overnight accommodation.
- The flight in query, IndiGo flight 6E478, is a day by day multiple-stop service from Srinagar to Chennai.
Eight passengers traveling on an IndiGo flight from Amritsar in North India to Chennai within the South faced inconvenience and travel disruption after they missed their flight connection in Bengaluru. While the passengers allege that IndiGo didn’t need to operate the flight, the airline says it was a case of flight delay.
IndiGo apologizes
India’s largest airline, IndiGo, has apologized to eight passengers traveling from Amritsar to Chennai via Bengaluru. These travelers were booked on IndiGo flight 6E478 (more on the flight details later), which was alleged to carry them from Amritsar to Chennai via Bengaluru. But they missed their connecting flight in Bengaluru and needed to spend the night in the town. While the passengers have a distinct account, IndiGo released a press release that said,
Photo: BoeingMan777 | Shutterstock
The airline said it was deeply apologetic in regards to the inconvenience caused to the passengers and gave them the choice of overnight accommodation and booking on the subsequent available flight. It added that some passengers selected to remain on the airport lounge as an alternative.
What did the passengers say?
Early reporting on the matter presented the passengers’ account of what happened, and so they said that they were asked to deboard the aircraft in Bengaluru as IndiGo didn’t need to fly to Chennai with just a couple of passengers.
In line with The Times of India (the report mentions six passengers, not eight), the travelers said that they were asked to go away the aircraft and were told that they’d fly on one other flight to Bengaluru and that their boarding passes for that flight were ready. But once contained in the terminal, they learned they might only travel to Bengaluru the subsequent day.
Concerning the flight
With two different accounts of this story, we wouldn’t blame you when you’re barely confused about what happened. Nevertheless, we looked into the flight itself and the schedule it follows to get some clarity.