An Emirates business class passenger is suing the airline for what he describes as a The passenger, Brodie Chapman, was traveling from Oslo (OSL) to Dubai (DXB) last month when he was lower than satisfied with the business class seat he had purchased for £1,728 ($2,145).
Chapman, who claims to travel as much as 20 times per 12 months with the UAE-based carrier, has complained that the presentation of the cabin and its seats didn’t match the airline’s advertised product.
Photo: Vincenzo Pace | Easy Flying
He went on to stipulate his experiences in additional detail to the Every day Mail Australia, saying,
“The seats were grubby, there have been socks stuck down the side of my chair, it didn’t recline properly, one in all the screens didn’t work, [and] there have been stains on the seat. They advertise this fancy product – the 777 or the A380 – and this plane I got on was absolutely disgusting. It’s a plane they don’t advertise – it was around 23 years old. Not one of the services they advertise or offer were available.”
An older-than-expected aircraft
Emirates flight EK161 is a every day service from Oslo to Dubai, which is often operated by the Boeing 777-300ER. It shouldn’t be known which aircraft type was operating the flight in query, however it is known to be one in all the airline’s older Boeing 777-300ERs, which don’t feature its latest business class cabin.
Photo: Emirates
Nevertheless, in line with data from ch-aviation.com, Emirates’ oldest lively Boeing 777-300ER is just over 17 years old, registered as A6-EBK, which is younger than the aircraft in Chapman’s description.
The response from Emirates
Faced with the grievance, Emirates compensated Chapman with 20,000 Skywards Miles, reportedly advising him that they A spokesperson for the airline told The Independent,
“Emirates stands by its high-quality services and products, and we’re currently delivering a multi-billion dollar retrofit program on our Airbus A380 and Boeing 777 aircraft, as a part of our commitment to be certain that customers ‘Fly Higher’ for years to come back. Our Customer Affairs and Service Audit team takes all feedback seriously and has been diligently handling this case. The team has since been in contact with the client, nonetheless as this case is now pending litigation, we won’t offer any additional comment.”
Chapman was not satisfied with this response and has decided to take the airline to a small claims court within the UK.
Photo: Emirates
This shouldn’t be the primary time Emirates has faced legal motion over its business class experience. Last summer, passenger Mark Morgan was awarded AU$12,600 ($8,366) when the court found that he and his wife’s business class experience didn’t live as much as the airline’s promoting.
What do you’re thinking that of those allegations against Emirates’ business class product? Have you ever traveled with Emirates in business class? Share your thoughts and experiences by commenting below.
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