Three Cathay Pacific Flight Attendants have been fired following alleged discrimination against passengers from mainland China. The incident took place on flight CX987 from Chengdu (TFU) to Hong Kong (HKG) on May twenty first.
Along with the swift motion taken, Cathay Pacific’s CEO, Ronald Lam, offered his and confirmed that he would lead a cross-departmental review of services and training to be sure that improvements are made.
Photo: Markus Mainka I Shutterstock
Lam went on to reiterate the airline’s zero-tolerance approach to discrimination, saying,
“For individual employees who seriously violate company rules and moral standards, Cathay Pacific will uphold a zero-tolerance approach and is not going to show mercy. Most significantly, we must be sure that all Cathay Pacific staff respect passengers from different backgrounds and cultures and supply skilled and consistent service in all areas served.”
What happened onboard?
The Flight Attendants in query allegedly complained amongst themselves about passengers in English and Cantonese, and went on to make fun of a passenger asking for a carpet as an alternative of a blanket in English, responding,
“Should you cannot say blanket in English, you can not have it… Carpet is on the ground. Be happy if you need to lie on it.”
The incident led to the oneworld member airline facing significant backlash on social media in China and beyond. Even the Chief Executive of Hong Kong, John Lee, became involved, adding,
“The words and deeds of the flight attendants hurt the emotions of compatriots in Hong Kong and the mainland and destroyed Hong Kong’s traditional culture and values of respect and courtesy.”
The flight is operated by the Airbus A330-300. In line with data from ch-aviation.com, Cathay Pacific currently has 51 of the sort in its fleet, greater than every other aircraft, with each aircraft seating between 251 and 317 passengers, depending on the configuration.
Sunday’s flight, when the incident took place, was operated by aircraft B-LAM, which joined the airline in July 2011, making it almost 12 years old. This particular aircraft carries 223 passengers in economy class and 39 in business class.
What do you’re thinking that of the incident onboard flight CX987 and Cathay Pacific’s response? Have you ever seen or experienced anything similar while traveling? Tell us by commenting below.
Source: