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FTC Opens Pricing and Compensation Inquiry Naming Delta, United and JetBlue

The Federal Trade Commission has asked nine companies for information about personalized pricing and worker compensation practices.

FlyMarshall Newsroom1 min read

Representative image. Photo: Bill Abbott / Wikimedia Commons, CC BY-SA 2.0

The FTC launched a Section 6(b) information-gathering inquiry into whether companies use personal data, loyalty-program participation or algorithms to set prices or worker compensation. The agency named Delta, United and JetBlue among the nine companies receiving orders.

Key details

  • The other recipients are Lyft, Uber, DoorDash, Instacart, Target and Walmart.
  • The FTC gave recipients 45 days to respond.
  • The FTC said the orders do not constitute a finding of wrongdoing.

The FTC gave the nine companies 45 days to respond to its orders.

Why it matters

The inquiry includes three US airlines and asks how companies use data and algorithms in pricing and compensation decisions. Its findings could add detail to public discussion of how those practices operate across sectors.

What happens next

The FTC will review the companies’ responses as its study proceeds. What will the inquiry reveal about personalized pricing across the travel and retail sectors?

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