CargoAi Says AirAgent Handled 105,000 Airline Emails in 2026

CargoAi says its AirAgent service processed 105,000 airline customer emails in 2026 to date, including 25,000 in October. The company reported that 70% of those emails concerned rate, shipment-tracking or booking requests for which the airline already had an answer.

Key details

• CargoAi says AirAgent has operated in airline and general sales agent mailboxes since early 2026. Its tools can filter messages, read them, draft replies and respond, with features enabled mailbox by mailbox.
• Over two years, CargoAi says its AI read 446,000 shipment requests submitted through emails, spreadsheets and photos. The company estimated this avoided about 37,000 hours of re-keying, using five minutes saved per request.
• CargoAi says forwarders created 400,000 quotes in its quotation module during 2026 to the report date. It estimated automated drafting could save about 87,000 hours, based on 13 minutes per quote.
• CargoAi described Aike as an AI agent available through CargoMART, email and WhatsApp for rate, tracking and booking requests.
• CargoAi says 6,935 forwarding companies searched live rates over the preceding 12 months, with responses from 209 airlines. It also reported shipment tracking across more than 260 airlines.

CargoAi says AirAgent processed 105,000 airline customer emails in 2026 to date.

Why it matters

CargoAi's figures describe how automated tools are handling routine communication and data entry in air freight. For airlines and freight forwarders, turning shipment requests into quotes and tracking responses can reduce manual processing across workflows that involve multiple carriers and customer channels.

What happens next

CargoAi says its AI tools now support email, quotation and shipment-tracking workflows across its platform. How will airlines and forwarders use these tools as more freight processes move online?