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Supply chains are built on customer support, and even weak economic conditions won’t lower customers’ high expectations in terms of the services they pay for.
If anything, during rocky economic times, exceeding customer expectations becomes essentially the most crucial thing to keep up.
The freight contraction has impacted businesses in all corners of the availability chain, but low freight rates have drastically driven down margins for transportation providers. Businesses that began when freight volumes hit their stride two years ago are feeling the cuts deeply now.
In such an environment, for supply chain businesses, creating efficiencies that may drive down costs and enhance long-term relationships is more urgent — but tougher — than ever.
Businesses have to essentially be certain that that they’re arrange to offer high levels of customer care, construct strong relationships and empower their people to do their jobs with a high level of precision.
This may be achieved by integrating the best back-office support, setting clear and measurable KPIs to discover what some gaps in process or technology might be, and getting the best tech in place to drive scalable efficiency.
All too often, nonetheless, corporations suffer from misalignment in three key areas that prevent them from attaining the workforce optimization required for sustained success. Those areas are people, processes and technology.
To display this, take into consideration how common it’s for corporations to implement technology solutions just for them to fall short. In plenty of circumstances, it’s because leadership tries to resolve the unsuitable problems.
Attempting to bandage inefficiencies through technology solutions, without thoroughly investigating processes that led to the foundation problem, wastes time and drains invaluable resources — each all too vital to lose in a deflated market.
Workforce analytics is tied to company, team and individual performance, and it allows businesses to see areas where inefficiencies exist. This makes it possible to ask the best questions with the intention to see the gaps in processes, technology or training that have to be addressed.
As experts in workforce optimization, Lean Solutions Group’s workforce analytics solutions allow businesses to know if what they’re doing is effective to drive greater experience and efficiency in order that they profit from lower costs and lasting relationships.
“In the event you don’t have a technique to measure the impact of individual and team performance in any respect, and you’ll be able to’t tie that to customer satisfaction or business results, you’ll have a tough time delivering delight, speed and ease to your customers,” said Ryan Mann, marketing director at Lean.
Lean helps corporations measure their workforce with the right key performance indicators. This data provides organizations with invaluable awareness for workforce planning, similar to strategic growth plans, operational changes, technology implementation, succession planning, promotions and improvement plans.
With nearly 10,000 employees in operational, technology and customer support roles, and over 550 logistics customers served, Lean has learned a thing or two about high-performing teams in logistics.
Providing transportation businesses with one-time or periodic data-driven and educated support, Lean allows businesses to make educated business decisions. It supports businesses with KPI development and maintenance, time studies, red flag reports, benchmarks and insight reports.
Lean matches businesses with the best talent, sets those employees up for fulfillment through best practices and standard operating procedures, and works with you to be certain that the best tools are in place.
To learn more about Lean Solutions Group, click here.
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