Summary
- An American Airlines executive filed a service grievance against flight attendants for supposedly not serving him the drinks he wanted.
- The incident sparked social media outrage, highlighting tensions between airline leadership and cabin crew.
- Brady Byrnes’ negative interactions with cabin crew have been chronic.
A bizarre incident recently occurred onboard what one would expect to be a routine flight from American Airlines’ fortress hub at Dallas/Fort Value International Airport (DFW) to Denver International Airport (DEN). Rarely do high-level executives and cabin crew interact negatively, but that is outwardly what transpired onboard this flight.
Brady Byrnes, American’s Senior Vice President of Inflight and Premium Guest Services, who was traveling together with his family on the time, was apparently unsatisfied with the standard of service onboard the aircraft. Reportedly, he even wrote up the crew for failing to supply a suitable standard of service.
This incident follows closely on the heels of multiple events which have increasingly strained the connection between American and its crew members. Next week, the union that represents the carrier’s flight attendants has a gathering scheduled with the National Mediation Board, which is able to determine whether or not the federal government will allow them to strike.
The specifics of the incident
In accordance with View From The Wing, the incident has sparked outrage on social media, with many flight attendants referring to the allegations from Byrnes as each false and petty. Specifically, the incident has sparked further friction between the airline’s leadership team and cabin crew during a critical moment.
Photo: American Airlines
Despite him and his family receiving their alternative of beverages, Byrnes still lodged a service grievance against the flight attendants onboard the aircraft. Apparently, the cabin crew even served everyone onboard the aircraft even when the captain had initially restricted inflight services attributable to anticipated turbulence.
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Following standard operating protocol, flight attendants didn’t provide hot drinks through the service, which could have upset the complaint-filing Byrnes. Brady ordered a Coke Zero and a cranberry juice for his children, each of which the staff were blissful to supply, even pouring out the beverages for his children.
Photo: APFA
Flight attendants even noted that Byrnes seemed congenial on the time, not displaying any unhappiness until he disembarked from the aircraft and triggered an investigation. Reportedly, the cabin crew in query received emails at 4:00 from the carrier demanding an evidence for his or her supposedly poor service. American Airlines didn’t immediately reply to a request for comment regarding the situation.
A negative popularity
This will not be the primary time by which an incident involving Byrnes has come to symbolize the discord between American’s boardrooms and cabin crew. Multiple incidents between the chief and cabin crew have led to backlash, and the flight attendants’ union even approved a vote of no confidence in him back in October 2023.
Photo: American Airlines
In the autumn, union leaders confronted Byrnes on the airline’s corporate headquarters, an incident that resulted in a security alert being sent across the carrier’s campus. The airline later apologized for the false alert, but not before images of the confrontation went viral.
Eventually, Byrnes’ Gucci attire was what most cabin crew members got here to know him by. Ultimately, he’s seen by many as an out-of-touch senior executive who sports luxury clothes while many flight attendants still receive federal support from food stamps.