Summary
- Air India now offers self-bag drop and self-kiosk check-in services at Delhi Airport.
- This facility goals to streamline the airport experience and eliminate waiting time for check-in, providing a smoother airport experience for passengers.
- Air India recently rolled out “Project Abhinandan,” specializing in enhancing the on-ground experience for guests, with specially trained Service Assurance Officers available at major Indian airports to help.
Air India passengers for domestic and international flights can now go for self-bag drop at Delhi Airport for a smoother airport experience. The power was made available in Delhi earlier this 12 months for domestic flights, but Air India is the primary Indian carrier to supply it for one in all its international flights.
Self-bag drop
Air India has announced that its passengers can now use self-baggage drop and self-kiosk check-in service at Terminal 3 of Latest Delhi’s Indira Gandhi International Airport (DEL).
The power is applicable to all the airline’s domestic flights out of Delhi and its flights to Australia, making Air India the primary Indian carrier to supply this service for international flights. It can soon extend this service to other overseas flights.
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Delhi Airport introduced a self-baggage drop facility for the primary time in June this 12 months, with IndiGo becoming the primary airline to make use of it for its domestic flights. It was decided that the ability would eventually be prolonged for international flights and to international carriers after successful testing.
With the airport experience increasingly becoming time-consuming and more stressful for passengers, this facility eliminates the waiting time for check-in over the counters. Air India plans to supply this for flights to more countries and intends to introduce it at other airports in India and other parts of the world.
Project Abhinandan
The self-baggage drop announcement comes soon after Air India rolled out ‘Project Abhinandan’ to raise the airport experience for its guests. The Hindi word abhinandan means greetings, with the project geared toward providing personalized and hassle-free on-ground experience to Air India guests at airports.
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Air India said that specially trained Service Assurance Officers at the moment are available at 16 major Indian airports to supply on-ground assistance at various touchpoints equivalent to check-in area, lounges, near the boarding gates, during transit, or on the arrival hall. Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India, commented,
Improving customer experience
While the Tata Group is busy restructuring Air India’s fleet and network, customer support is one in all the important thing things on top of their list of things to enhance. From launching a brand new digital customer support app to addressing customer complaints more quickly, the airline has regularly tried to enhance the general passenger experience.
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Under its larger project Vihaan.AI, Air India has given itself around five years for a big overhaul of varied facets of its operations, and customer support is part of it. Here’s hoping that it continues to enhance in the approaching years.
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